1. Are your products authentic?

Answer: Absolutely. We offer a 100% Authenticity Guarantee—every item sold at Brand Havens is 100% genuine or your money back. Our sourcing, authentication process, and return policies are designed to ensure your peace of mind when shopping high-end designer fashion.

2. How can I trust the sourcing of your products?

Answer: We source exclusively from a vetted network of authorized boutiques, certified distributors, and designer brands. Each partner is verified for legitimacy and adherence to luxury standards before being onboarded.

3. Do you authenticate each product?

Answer: Yes. Every piece undergoes a rigorous authentication process. Our supply team examines materials, stitching, serials, logos, and packaging to confirm authenticity before shipping.

4. Will I receive a Certificate of Authenticity?

Answer: For select high-value items, we include a Certificate of Authenticity (COA) for added assurance. This accompanies the product for your records and confidence.

5. What is your return policy?

Answer: We offer a 14-day hassle-free return policy. If you're ever uncertain about an item’s authenticity or simply not satisfied, contact us—returns are straightforward, and if authenticity is questioned, you’ll receive a full refund.

6. How fast is shipping, and what are the costs?

Answer: We provide fast worldwide shipping. On average order delivery is between 3-7 days depending on your location.

7. What payment methods are accepted?

Answer: We accept major credit and debit cards, Google Pay, and other secure payment options. All transactions are encrypted via SSL to ensure the highest level of security.

8. How do I track my order?

Answer: After your purchase, you’ll receive a confirmation email with tracking details. You can monitor your shipment’s progress anytime through our order portal or your account.

9. Can I change or cancel my order?

Answer: If needed, please contact our customer support as soon as possible. If the order hasn’t shipped yet, our team will assist with changes or cancellations.

10. What about product sizing and care?

Answer: We include size guides and product care instructions on most product pages to help you select the perfect fit and keep your luxury piece in pristine condition for years to come.

11. Who do I contact for help or support?

Answer: Our dedicated support team is here to assist you with any questions—whether about product details, sizes, authenticity, or shipping. Reach out at support@brandhavens.com and we’ll get back to you promptly.

12. Why choose Brand Havens over other luxury retailers?

Answer: At Brand Havens, you’re getting curated collections of premium designer brands, expert authentication, fast shipping, and an unwavering commitment to customer satisfaction backed by thousands of delighted shoppers worldwide.